EXVIV Start free →

EXVIV evidence profile

Ada

https://www.ada.cx

Review verified moves first. Open the official source or before-and-after evidence when you need the full record.

Public proof receipts

The useful part, first.

These are delayed P0 and P1 receipts from the curated public set. Same-day coverage and the rest of the watchlist stay in a private workspace.

P1integration

The Voice Proactive Outreach report now displays the AR rate and CSAT score in report tiles, tables, and CSV downloads.

BEFORE

Email API accepts attachments

AFTER

AR rate and CSAT in the Voice Proactive Outreach report

View evidence

The Voice Proactive Outreach report now displays the AR rate and CSAT score in report tiles, tables, and CSV downloads. The Voice Proactive Outreach report is available to AI Agents with Voice Proactive Outreach.

WHY IT MAY MATTER

A new release or deprecation can change feature parity, migration risk, and the next competitive response.

P0launch

The entity limit per change set has been raised from 10 to 20.

BEFORE

Messaging is Ada's new chat experience for websites and mobile apps. It replaces Chat and the legacy Chat SDKs: the `embed2.js` script tag, the `@ada-support/embed2` npm package, and the iOS, Android, and React Native SDKs. Chat retires on **December 15, 2026**.

AFTER

Change sets: entity limit raised to 20 per change set

View evidence

The entity limit per change set has been raised from 10 to 20. Text inputs and variables now offer Speech and keypad and Keypad only options in Voice capture settings for Action inputs and Playbook Ask steps.

WHY IT MAY MATTER

A new release or deprecation can change feature parity, migration risk, and the next competitive response.

P1feature

Users can now rename and delete Knowledge API sources directly from the dashboard settings window.

BEFORE

Write scope and stricter checks on Knowledge API source updates

AFTER

Knowledge source settings, 200 articles per page, and MCP source updates

View evidence

Users can now rename and delete Knowledge API sources directly from the dashboard settings window. The platform now supports displaying 200 articles per page in knowledge source settings.

WHY IT MAY MATTER

An ecosystem expansion can add distribution, increase switching costs, or close an adoption gap.

Monitored sources

Audit the watchlist.

AI Customer Support · launch · feature · enterprise · positioning · hiring

5 monitored pagesView source list

Put this company in context.

Compare source depth and reviewed evidence across nearby ai customer support companies.

Open Evidence Compare →