Subscriptions, Cancellation & Refunds

This Policy applies to paid EXVIV services provided by AIURION INC. It supplements the Terms of Service. A checkout page, HTTP 402 payment requirement, signed order form, or enterprise agreement may contain additional product-specific terms; a signed agreement controls where it expressly conflicts with this Policy.

01EXVIV Watch subscription

EXVIV Watch currently costs $79 USD per workspace per month and includes up to 10 private monitored competitors. It is not priced per seat. The public pricing page and checkout show the current price, billing interval, included limits, and any applicable promotion before purchase. The planned Team plan is not currently for sale.

Watch begins when Stripe confirms the subscription and EXVIV verifies the signed Stripe webhook. A return from Checkout alone does not activate the plan. Unless checkout expressly states otherwise, Watch has no free trial and charges begin when the subscription is created.

02Automatic renewal and consent

Watch renews automatically each month until canceled. By selecting the required recurring-charge consent and starting checkout, the workspace owner authorizes AIURION INC. and Stripe to charge the selected payment method for the disclosed monthly price and applicable taxes on each renewal date. Promotion codes affect only the period and amount stated at checkout; after a limited promotion, the subscription renews at the disclosed standard price unless canceled.

Stripe provides checkout confirmation and billing records. Keep those records and this Policy for your files. The workspace owner is responsible for maintaining an accurate billing email and payment method.

03How to cancel

1. Sign in to EXVIV.
2. Open the workspace's Billing page.
3. Select Manage subscription to open the Stripe Customer Portal.
4. Complete the cancellation shown by Stripe and retain the confirmation.

Online cancellation does not require a sales call. Authentication may be required to protect the account. If you cannot access the account or portal, email legal@aiurion.com from the billing or owner email and identify the workspace. We will not require you to use email instead of the available online method.

04Effect of cancellation

Unless Stripe or a separate agreement states otherwise, cancellation takes effect at the end of the current paid billing period. You can continue using paid features until that time. When the active or trialing entitlement ends, EXVIV may return the workspace to free-plan limits, set its private competitor limit to zero, and pause active private monitoring sources. Public EXVIV pages remain available.

Cancellation stops future renewal charges. It does not automatically delete the account, workspace, billing records, or retained evidence. For privacy or deletion requests, see the Privacy Policy.

05Watch refunds

Watch fees are non-refundable and are not prorated for partial billing periods, unused seats, unused monitoring capacity, or a decision to stop using the Service, except where applicable law requires a refund or AIURION INC. agrees otherwise in writing. Cancel before the next renewal to avoid the next charge.

If you believe a charge is duplicated, unauthorized, or caused by an EXVIV billing error, contact legal@aiurion.com promptly with the workspace, invoice, date, and amount. We will investigate and correct verified billing errors. This does not limit non-waivable rights you may have under applicable law.

06Failed payments and billing disputes

If payment fails, Stripe may retry according to the configured billing settings. EXVIV may limit or pause paid monitoring while a subscription is incomplete, past due, unpaid, paused, or canceled. Resolving payment does not restore paid access until EXVIV receives and verifies the corresponding Stripe status update.

Contact us before initiating a chargeback so we have an opportunity to investigate. This request does not waive a legal right to dispute a charge. Fraudulent chargebacks or repeated payment abuse may result in suspension.

07Accountless x402 agent purchases

EXVIV may offer a company pricing snapshot for $0.25 USDC, an offer comparison for $1.00 USDC, and a verified market evidence brief for $2.00 USDC. The live catalog and HTTP 402 response are authoritative for product availability, exact atomic amount, asset, network, and recipient. These are one-time digital purchases with immediate machine-readable delivery, not recurring subscriptions.

Sending PAYMENT-SIGNATURE authorizes verification and settlement of the exact stated requirement. A successful response includes the purchased JSON, an onchain receipt in the body, and PAYMENT-RESPONSE. Public blockchain transactions may be irreversible. You are responsible for network choice, wallet security, spend approval, and any wallet or network fee.

08x402 failures, duplicates, and refunds

• No settlement: a rejected verification, rejected settlement, or disabled-commerce response is not intended to charge you. Correct the request before trying again.
• Indeterminate response: if a facilitator or network error occurs, do not pay again until you check the transaction, PAYMENT-RESPONSE, and receipt status.
• Settled without delivery: if the payment settled but EXVIV did not return the purchased product, send the transaction, network, product, request URL, and response details to us. After verification, we will provide the purchased response or, if redelivery is not reasonably possible, refund the settled product amount where legally and technically possible.
• Duplicate settlement: if the same intended purchase was settled more than once because of a verified EXVIV or facilitator error, we will refund the duplicate product amount where legally and technically possible.
• Successful delivery: because reviewed digital intelligence is delivered immediately, a successfully delivered product is non-refundable except for a verified duplicate, a material delivery defect, or a refund required by law.

Submit an x402 issue within 14 days after settlement. A refund may require proof that you control the payer address or another safe destination. Network or wallet fees are not part of the EXVIV product price and are not refundable by AIURION INC. We will not ask for a private key or seed phrase.

09Price and policy changes

We may change prices or plan limits for future purchases. For an existing automatically renewing subscription, we will provide the advance notice and cancellation information required by applicable law before a new fee takes effect. A new x402 price applies only to a payment requirement presented before you sign it. We will not increase an already signed exact payment requirement.