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Ada P1 · INTEGRATION
The rule builder for suppression is the same one used for Availability rules, and each tab maintains its own independent suppression rules.
See the relevant before and after, when the change was found, and the official page behind it.
Suppress the CSAT survey with rules
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The before-and-after text above shows what was present on the official page at each capture. This summary explains the reviewed change.
The rule builder for suppression is the same one used for Availability rules, and each tab maintains its own independent suppression rules.
You can now suppress the CSAT survey when an end user's variables match a rule, with a new Survey Suppression section in the AI Agent and Human Agent tabs. The rule builder for suppression is the same one used for Availability rules, and each tab maintains its own independent suppression rules.
- Before captured
- Sep 25, 2026, 12:34 PM PDT
- After captured
- Sep 26, 2026, 12:26 AM PDT
- Reviewed
- Sep 28, 2026, 3:03 PM PDT
WHY IT MAY MATTER
A new release or deprecation can change feature parity, migration risk, and the next competitive response.
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