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Amazon Connect handoff now supports IAM role access secured with an External ID, which is the recommended option for new setups.
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Amazon Connect handoff supports IAM role access
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The before-and-after text above shows what was present on the official page at each capture. This summary explains the reviewed change.
Amazon Connect handoff now supports IAM role access secured with an External ID, which is the recommended option for new setups.
Amazon Connect handoff now supports IAM role access secured with an External ID, which is the recommended option for new setups. Users can forward Amazon Connect queue events to the integration to record the queue and entry time as conversation meta variables.
- Before captured
- Oct 7, 2026, 12:38 AM PDT
- After captured
- Oct 7, 2026, 12:26 PM PDT
- Reviewed
- Oct 9, 2026, 3:04 PM PDT
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