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Ada P1 · FEATURE

The Data Export API and MCP now expose handoff reasons, including reason codes and reasoning text, for AI Agent conversations.

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BEFORE CAPTURE
Updating a Knowledge API source needs the write scope
AFTER CAPTURE
Handoff reasons in the Data Export API and MCP

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The before-and-after text above shows what was present on the official page at each capture. This summary explains the reviewed change.

VERIFIED CHANGE

The Data Export API and MCP now expose handoff reasons, including reason codes and reasoning text, for AI Agent conversations.

The Data Export API and MCP now expose handoff reasons, including reason codes and reasoning text, for AI Agent conversations. Voice Proactive Outreach can now start calls with a custom opening line that plays before the Playbook's first step.

Before captured
Oct 14, 2026, 12:42 PM PDT
After captured
Oct 15, 2026, 10:05 PM PDT
Reviewed
Oct 19, 2026, 3:11 PM PDT
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WHY IT MAY MATTER

An ecosystem expansion can add distribution, increase switching costs, or close an adoption gap.

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